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How many domains do you. host? |
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It2ecom.com is a brand website of our Parent Co. Webspiders Interweb
Pvt. Ltd. presently host approximately 12,000 plus web sites
on Windows & Red Hat Linux for users across the globe, from small
personal sites to complex online stores and everything in between.
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How long have you been in business? |
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Webspiders Interweb Pvt. Ltd [W.I.P.L]
is in business for over four years, and officially
incorporated in 2000. You can read about us at our co. profile.
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Do you accept international orders? |
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Yes we do! We currently have clients from over
sixty countries worldwide.
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What currency do you bill in? |
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Our CC Processing is done in US$.
However if you are an international client then your Credit Card co.
would bill you locally.
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Do you accept Credit Cards ? |
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Yes we do !
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Are you able to create a custom virtual or reseller hosting plan for me? |
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We do not offer custom virtual or
reseller hosting plans, so you would need to select the most
appropriate plan from our wide selection. We do provide custom
dedicated server solutions. You can contact our
Sales for more information
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Can I upgrade my plans anytime ?
how do I upgrade? |
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Upgrading your account is simple. You would simply log a support
ticket on our helpdesk, and let us know your master domain name and
the plan you would like to upgrade to. Your account will be upgraded
as soon as our billing team are able to process the request
(normally within a few hours).
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How can I transfer to you from my current web host? |
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If you have one account to transfer, we will do this free of charge
for you, providing your old web host used the cPanel control panel
system. If you have multiple domains that need to be transferred, we
charge a small fee for the transfer service. You can contact our
Sales for more information
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Am I allowed to host adult web sites? |
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We do not allow adult content to be served from our shared web
hosting, reseller or Dedicated services.
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Do you offer 24 hour support? |
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Yes, we offer real human support 24 hours a day every day of the
year, so no matter what part of the world you are in, we will be
here ensuring that your website is running all the time. Support is
primarily conducted via our online helpdesk, however at times
emergency support is available thru our 24/7/365 Emergency Contact No
as well.
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Do you offer a 30 day money back guarantee? |
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We hope that you will be happy with the service we provide you,
however if you are not, or if for any reason you would like to leave
us, we are happy to offer refunds to you. In order to qualify for
our 30 day money back guarantee you must not have violated any of
our policies and your account must not have used more than 50% of
its data transfer allocation.
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Where are your servers located? |
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We house servers in two locations in,
USA in Texas & Colorado. Both facilities are connected via premium grade bandwidth
carriers and have all the latest technologies to ensure the maximum
in stability and reliability.
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What are your typical server specifications? |
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All our shared servers are custom-built, using brand name parts.
Currently, new shared servers boast Dual Intel Xeon 2.8 GHz
processors (4 virtual processors), have 2GB ECC Reg DDR RAM.
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What operating systems do you use? |
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We use Windows 2003 & Red Hat
Enterprise Linux
3.0
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Do you offer a control panel? |
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For Linux we user CPANEL/WHM and for
Windows we have HELM.
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Where can I read your company policies? |
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You may visit our TOS page
here
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Is there a minimum term contract? |
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All contracts are on a month to month basis, however if you would
like to take out a longer term contract of six to twelve months, we
are happy to offer a discount.
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